Privacy Policy
How Superior Flooring handles personal information
Superior Flooring, located at 4936 7th Line, Guelph/Eramosa, ON N0B 2K0, Canada, values the privacy of people who contact the business through this website, by phone, or by email. This policy explains what information may be collected, why it is collected, how it may be used, and what rights users have in relation to that information. The purpose of this site is to help people understand hardwood flooring services and to make direct contact when they want to discuss a project.
Information collected may include your name, email address, phone number, project topic, home or project location details you voluntarily share, scheduling preferences, and the content of messages you send through the contact form or by email. Technical information may also be collected in a limited way through normal website operation, such as device type, browser type, approximate location, referral source, pages viewed, and basic log data used to maintain site performance and security. Cookies or similar technologies may be used for basic site functionality, analytics, spam prevention, or security review where applicable.
Personal information is used to respond to inquiries, discuss flooring options, provide estimates or scheduling follow-up, improve service delivery, maintain business records, reduce spam or abusive submissions, and protect the integrity of the website. Superior Flooring does not sell personal information. Data may be shared only where reasonably necessary, such as with hosting providers, website service providers, email platforms, analytics or anti-spam tools, legal advisers, insurers, or public authorities when required by law or when necessary to protect legal rights, safety, or property.
Inquiry data is retained only for as long as necessary for the purpose for which it was collected. Contact form submissions and related inquiry records will not be kept for more than 24 months unless a longer retention period is required for an active customer relationship, legal obligation, dispute handling, accounting requirement, or another legitimate business necessity. If an inquiry does not proceed, information may be deleted sooner when no longer required.
Reasonable administrative, technical, and organizational steps are used to protect personal information against unauthorized access, misuse, loss, or alteration. Even so, no internet transmission or storage system can be guaranteed to be perfectly secure. Users should avoid sending highly sensitive information through general web forms unless specifically requested and appropriately protected.
If you are located in Canada, the European Union, or another region with privacy rights legislation, you may have rights to request access to personal information held about you, request correction of inaccurate information, request deletion where legally available, object to certain processing, withdraw consent where processing is based on consent, or request information about how your data is being used. Individuals in the EU may also have GDPR-related rights, including the right to lodge a complaint with a supervisory authority if they believe their data has been handled unlawfully.
This website may use AI-assisted tools to help draft or structure content, but that does not change how inquiry data is handled. Final service discussions, estimates, availability, and customer communications remain subject to direct human review. Privacy questions, requests, or complaints may be directed to Superior Flooring by phone at +1 519-856-1180 or by email at [email protected]. This policy may be updated from time to time to reflect business, legal, or operational changes, and the revised version will apply from the date it is published on this page.